Shipping CHARGES
FREE SHIPPING Australia Wide
SHIPPING POLICY
We use Australia Post services for deliveries Australia wide. Orders placed before 12pm (AEST) each working day will be shipped the following business day with delivery generally 3-7 business days, depending on your location.
NEED MORE HELP
If you have any questions or concerns please don't hesitate to contact one of our Customer Service team members who are more than willing to assist.
· Phone: 02 9982 4829 or 02 9971 1212
· sales@longreefsurf.com.au
RETURNS POLICY
We are committed to customer satisfaction. We are more than happy to discuss any concerns you may have or offer advice. You can contact one of our friendly team at 02 9982 4829 during business hours: 9am-5pm AEST.
EXCHANGES
If your item is an incorrect fit & you would like to exchange it for another size, simply return it to us following the procedure outlined below within 14 days of receipt - in the condition that you received it (not worn or used and including all tags and packaging, together with invoice/proof of purchase)
If for any reason you would like to exchange a product, please follow the simple instructions below:
· Please include a note with your name, phone number, address & the size you would like to exchange for. Please place the note, your receipt & a PRE-PAID postal bag in with the original item and return it to the address below.
· Returns must be in as new condition with tags attached (unless faulty).
· For security and peace of mind we strongly suggest that you use insured registered post as we are not liable for lost return parcels.
· We will be responsible for all freight charges for returns of faulty goods. In any other situation the customer is responsible for all related freight charges.
Returns that do not follow the above procedures will not be accepted.
RETURN ADDRESS:
Long Reef Surf (att: exchanges)
1012 Pittwater Rd
Collaroy NSW 2097
If you have any further questions, please call (02) 9982 4829 or email us at sales@longreefsurf.com.au
INTERNATIONAL POST
We unfortunately dont ship internationally at this time. Thank you for your interest.
