Australian shoppers are charged just $12 (AUD) Australia Wide for postage & handling for each Springsuit adult wetsuit order or kids wetsuit and $15 (AUD) Australia Wide for any adult steamer Australia wide.
Orders that are too big to send with Australia Post (any bodyboards,softboards etc), will be sent using a courier service. Please email us with your postcode and the item/s you are wanting to purchase for a quote on shipping charges.
Delivery: We fill orders within 2 working days whenever possible. If we can't dispatch your order within 4 days, we will contact you so that we can make alternative arrangements or, if you prefer, give you a refund. Australian shoppers should allow between 2 to 10 days for delivery. However many customers receive their order in only few days.
Refund or Replacement: If for any reason you are unhappy with your order when you receive it, tell us why and then just send the item back to us, and we will pay for shipping of the replacement item back to you (max 2 times). We do not refund.
If your item is an incorrect fit & you would like to exchange it for another size, please send it back to us with a note including your name, phone number and the size you would like to exchange it for.
Please also include a Pre-Paid Postage Bag in with the item so we send your replacement back to you.
Security: We provide secure online shopping 24 hours a day using your Visa, MasterCard, or Paypal.
Privacy: We know you value your privacy and so do we. Long Reef Surf will never pass on your name, address or email address without your permission. Any information you provide is kept secure and only held for the purposes it is provided, such as payment processing and dispatching your order.