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We aim for Same Day Despatch for most orders received by 12pm Monday – Friday.
We offer the following delivery options at checkout:
Standard: Generally arrives in 3-11 business days
Express: Generally arrives in 2-5 business days
* Note: Free Shipping offer excludes bulky items such as such as surfboards, bodyboards, heavy board racks and certain other bulky items. Options are provided at checkout.
Your can return items that are unused, unworn, with all tags within 30 days of purchase. Note some exceptions apply.
You are responsible for paying the return delivery cost or return it to us in-store.
All refunds will be issued to the original payment method.
If you would like to exchange an item please let us know and we will try to assist.
I like my new wetty very much. Its snug and does its job well. i didn't give it a higher mark as a small hole near the neck at a stitch has appeared, after about 3 months of consistent wear.
Hi Michael, great to hear the Defender is snug and keeping you warm. Sorry to hear you have an issue with the stitching. The stitching on the O'Neill Defender is covered with a 12 month warranty, so we recommend getting in touch with our customer service team and we get it looked at for you. Thanks Long Reef Surf Co team.